RIVEL / HERE TO HELP
Rivel Support
Get help with Rivel. Contact hello@rivelapp.com for support and privacy requests.
Last updated: 25 October 2026
Contact Rivel
For help with Rivel, email hello@rivelapp.com. Include your iPhone and Apple Watch model, software versions, Rivel version and a short description of what happened. A screenshot can help, but remove personal or sensitive information first. Never send passwords or payment details.
Health data is missing or out of date
Check whether the readings appear in Apple Health first. Then review the Health permissions granted to Rivel and allow your Apple Watch and iPhone to finish syncing. If the source readings are missing, Rivel cannot recreate them. Include which type of reading is missing when contacting support.
Understanding readiness, sleep and effort
Each view uses available Apple Health information to put your day in context. Readiness, sleep and effort are different measures, so their scores do not need to match. The last-sync time and contributing signals help explain a result. These scores are for wellness and are not medical assessments.
Privacy and deleting data
You can revoke Rivel’s Health access in your device’s Health or privacy settings. Delete the app to remove its local app data; manage original Health records and device backups separately through Apple. There is no Rivel account to delete. To request deletion of support correspondence, email hello@rivelapp.com. See the Privacy Policy for details.
Purchases, if applicable
For an Apple-billed subscription, use your Apple account subscription settings to manage or cancel it. Deleting an app does not cancel its subscription. Apple handles refund requests for App Store payments. You can contact Rivel for help identifying a technical access issue without sharing payment-card information.
App availability
Rivel is not yet available on the App Store. For launch and access questions, contact hello@rivelapp.com. A download link will be added here when the app is released.